Tenancy Fraud Manager

The Guinness Partnership; Greater London; Vor Ort; GBP 52.000 - 68.000; Vollzeit

Zusammenfassung

The Guinness Partnership in London is recruiting a Tenancy Fraud Manager on a full-time permanent basis to lead the tenancy fraud function and drive proactive, intelligence-led investigations across the lifecycle.

You will work with allocations, tenancy management, customer services and legal to oversee complex cases and enforcement actions, using fraud intelligence and verification tools to support strategic decisions at senior leadership level.

Qualifikationen

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.
• Educated to Level 6 (Degree or equivalent) or higher.
• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

Aufgaben

• Lead development and delivery of the tenancy fraud function across the lifecycle.
• Oversee investigations and enforcement actions to ensure homes are occupied appropriately.
• Establish robust fraud processes, governance frameworks, and quality standards.
• Analyse data from multiple sources and provide insights for strategic decisions.
• Collaborate with allocations, tenancy management, customer services and legal teams.
• Travel across operating areas to conduct investigations and build stakeholder relationships.

Kenntnisse

Investigations leadership

Tenancy fraud knowledge

Data analysis

Stakeholder management

Legal standards knowledge

ACFS qualification

Ausbildung

Level 6 degree or higher

ACFS accreditation (or willingness)

Jobbeschreibung

We have a new opportunity for a Tenancy Fraud Manager to join our team in London on a full-time, permanent basis.

Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.

Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.

You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.

Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.

As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.

You will also be able to demonstrate the following essential criteria:

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.
• Educated to Level 6 (Degree or equivalent) or higher.
• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

• Please note - the advertised salary includes an additional £4,000 local job supplement.