Tenancy Fraud Leader: Data-Driven Investigations

LGBT Jobs; Oldham; On-site; GBP 45,000 - 60,000; Full time

Job summary

LGBT Jobs is seeking a Tenancy Fraud Manager for our Oldham office. The role reports to the Head of Safe Neighbourhoods & Support and leads the proactive, intelligence-led tenancy fraud function across the lifecycle.

You will oversee complex investigations, drive enforcement actions, and ensure robust fraud processes with governance and quality standards. The role requires a full UK driving license and access to a vehicle for regular travel, a Level 6 qualification or higher, and ACFS

Qualifications

• Experience leading tenancy fraud, housing fraud or financial crime investigations.
• Ability to evidence investigations to evidential/legal standards.
• Strong knowledge of tenancy fraud typologies.
• Excellent customer service and communication skills.
• Proven problem-solving and decision-making abilities.
• Resilient under pressure and able to deliver sustainable outcomes.
• Experience with National Fraud Initiative or similar data matching.
• Proactive, analytical and data-driven approach.

Responsibilities

• Lead the development and delivery of the tenancy fraud function across the lifecycle.
• Oversee complex investigations and enforcement actions.
• Establish governance, quality standards, and case management oversight.
• Analyse data from multiple sources and provide insights for strategic decisions.
• Travel across operating areas to conduct investigations and build stakeholder relationships.

Skills

Investigations

Analytical ability

Customer service

Fraud knowledge

Problem solving

Decision making

Interpersonal skills

Data-driven insight

Education

Degree or equivalent

ACFS (Accredited Counter Fraud Specialist)

Tools

Data matching tools

CRM systems

Job description

LGBT Jobs is seeking a Tenancy Fraud Manager for our Oldham office. The role reports to the Head of Safe Neighbourhoods & Support and leads the proactive, intelligence-led tenancy fraud function across the lifecycle.

You will oversee complex investigations, drive enforcement actions, and ensure robust fraud processes with governance and quality standards. The role requires a full UK driving license and access to a vehicle for regular travel, a Level 6 qualification or higher, and ACFS