Tenancy Fraud Manager

The Guinness Partnership; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Guinness Partnership is seeking a Tenancy Fraud Manager in Oldham to lead the fraud function across the tenancy lifecycle. You will build robust processes, work with legal and customer services, and drive enforcement actions to ensure homes are occupied by eligible tenants.

You will use data, intel and CRM tools to identify fraud patterns, perform risk assessments and deliver insightful reports to senior leadership. A full UK driving licence and willingness to travel are required.

Qualifications

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.

Responsibilities

• Lead the development and delivery of the tenancy fraud function across the lifecycle.
• Drive an intelligence-led approach to identifying, preventing and investigating tenancy fraud.
• Oversee complex investigations and enforcement actions in collaboration with allocations, tenancy management, customer services and legal.
• Establish robust fraud processes, governance frameworks and quality standards with case management oversight.
• Analyse trends from multiple data sources, undertake risk assessments and produce detailed leadership reports.
• Travel across operating areas to conduct investigations, build stakeholder relationships and attend meetings.

Skills

Investigations leadership

Data analysis

Communication & interpersonal skills

Problem solving

Stakeholder engagement

Education

Degree (Level 6) or higher

ACFS accreditation

Tools

CRM systems

Fraud intelligence tools

Data matching tools

Job description

JOB DESCRIPTION

We have a new opportunity for a Tenancy Fraud Manager to join our team in Oldham on a full-time, permanent basis.

Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.

Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.

You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.

Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.

As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.

Essential criteria:

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.

Essential qualifications required:

• Educated to Level 6 (Degree or equivalent) or higher.
• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

TGPCVL