Tenancy Fraud Manager

LGBT Jobs; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£4,000 local job supplement

Job summary

LGBT Jobs in London is seeking a Tenancy Fraud Manager to join our team on a full-time, permanent basis. Reporting to the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving an intelligence-led approach to identifying, preventing and investigating tenancy fraud across the lifecycle.

You will work with allocations, tenancy management, customer services and legal teams to oversee investigations, enforce actions where needed and

Qualifications

• Experience leading tenancy fraud, housing fraud or financial crime investigations.
• Ability to conduct investigations to evidential/legal standards.
• Educated to Level 6 (Degree or equivalent) or higher.

Responsibilities

• Lead development and delivery of the tenancy fraud function.
• Oversee investigations and enforcement actions across the tenancy lifecycle.
• Analyse data and intelligence to identify fraud patterns and inform strategic decisions.
• Travel across operating areas to conduct investigations and build stakeholder relationships.

Skills

Investigations leadership

Data analysis

Stakeholder management

Communication

Driving/Vehicle access

Education

Degree (Level 6) or equivalent

Tools

CRM systems

Fraud intelligence tools

Data matching tools

Job description

Leading tenancy fraud investigations and preventing fraud

Essential qualifications include a Level 6 degree or equivalent

Requires a full UK driving licence and own vehicle

Salary includes an additional £4,000 local job supplement

We have a new opportunity for a Tenancy Fraud Manager to join our team in London on a full-time, permanent basis.

Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.

Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.

You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.

Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.

As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.

You will also be able to demonstrate the following essential criteria:

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.
• Educated to Level 6 (Degree or equivalent) or higher.
• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

*Please note - the advertised salary includes an additional £4,000 local job supplement.