Administrative Assistant

City Rooms; Greater London; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Fresh fruit

Eye test

Staff benefits - discounts app

Christmas break

Extra annual leave & SSP top up

Birthday day off & wellness day

Job summary

City Rooms in London is seeking an experienced Administration Assistant to support tenancy-related administration in a busy team. The role is full-time, fully office-based, with a 10am-6pm Monday–Friday and 11am-5pm Saturday, in exchange for a salary of £24,000–£26,000 depending on experience.

You will perform tenant checks, process applications, manage bookings and deposits, and maintain accurate records, while collaborating with internal teams and upholding confidentiality.

Qualifications

• Proven administrative experience in a busy environment.
• Excellent written and verbal English communication.
• Strong attention to detail and accuracy; proactive approach.
• Good numeracy skills and familiarity with Word and Excel.
• Organised with time-management and ability to prioritise deadlines.
• Comfortable working independently with a proactive attitude.

Responsibilities

• Carry out thorough tenant checks, including references and status checks.
• Review credit history and landlord/employment references for accuracy and timeliness.
• Process a high volume of tenancy applications and booking requests quickly.
• Communicate with clients to confirm bookings or provide information.
• Ensure rent, dates and holding deposits are correctly recorded and approved.
• Maintain up-to-date records of references, bookings and deposits.
• Manage property keys and recording of access codes.
• Escalate issues to relevant managers and teams as needed.
• Respond promptly to queries and resolve administrative issues where possible.
• Work with internal teams to improve administrative processes.

Skills

Administrative experience

Excellent English

Attention to detail

Numeracy

Microsoft Word

Microsoft Excel

Organisational skills

Independent worker

Tools

Microsoft Word

Microsoft Excel

Job description

Position : Administration Assistant

Monday to Friday 10am-6pm, Saturday 11am-5pm with 1 day off in lieu during the week

Salary: £24,000 - £26,000 Depending on Experience

Full time fully office-based only

We are looking for an experienced and reliable Administration Assistant to join our busy team. You will support the smooth running of tenancy related administration, working accurately and efficiently in a fast-paced, detail-driven environment.

The role

• Carry out thorough tenant checks, including references, documentation and status checks, in line with company policies.
• Review credit history and landlord/employment references, ensuring all documentation is accurate and received on time.
• Process a high volume of tenancy applications and booking requests quickly and accurately.
• Communicate with clients, providing information, confirming bookings or issuing rejections where necessary.
• Ensure correct rent, dates and holding deposits are collected, recorded and approved by relevant departments.
• Maintain accurate and up-to-date records, including references, bookings and deposits.
• Manage property keys, ensuring availability, issue to tenants and accurate recording of access codes.
• Escalate issues, discrepancies or additional requirements to relevant managers and teams.
• Respond promptly to queries and resolve administrative issues where possible.
• Work collaboratively with internal teams and contribute ideas to improve administrative processes.
• Maintain a high level of confidentiality and professionalism at all times.
• Undertake other administrative duties as required.

What We’re Looking For

• Proven administrative experience, ideally in a similar industry or role.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy and a proactive approach.
• Ability to work independently with a proactive and positive approach.
• Strong attention to detail, good numeracy skills and confidence using Word and Excel.
• Excellent organisational and time-management skills, with the ability to prioritise and remain flexible.
• Reliable, adaptable and comfortable working to changing deadlines

We offer our employee the following benefits:

• Fresh fruit available each day
• Regular paid for eye sight test
• Staff Benefits-Discounts scheme app
• Company closure for Christmas to New Year
• Additional annual leave, and SSP top up pay accrual with length of service
• 1 day off on your birthday & 1 wellness day off per year