Property Administrator

ReDefined Futures; Greater London; On-site; GBP 29,000 - 36,000; Full time

Job summary

ReDefined Futures in London is seeking an organised administrator to support a busy Property Management department. You will manage paperwork, tenancy administration and coordination to keep the portfolio running smoothly, especially during peak activity.

You will work closely with the Property Management team, assisting with compliance tasks, arranging contractor visits, preparing welcome packs and handling move-ins and check-outs with a focus on delivering five-star customer service.

Qualifications

• Previous administration experience, ideally within residential lettings or property management.
• Understanding of residential compliance, including Gas Safety, EPCs and EICRs, preferred
• Highly organised with strong attention to detail
• Proactive and able to manage a varied workload
• Committed to delivering outstanding customer service

Responsibilities

• Assist with managing the company's portfolio of properties
• Deliver 5-star customer service to uphold the agency's reputation
• Arrange appointments between contractors and tenants, and book property visits
• Book Gas Safety certificates, EPCs and EICRs for managed properties
• Prepare welcome letters and welcome packs for new tenancies
• Send inventories, check-outs and TDS certificates to tenants
• Book check-outs, forward end of tenancy letters to tenants and notify concierge
• Keep VECO up to date, including tenant details, utilities, concierge and block management notes, manuals and property information
• Add invoices to VECO as work orders and set up new suppliers
• Receive post and invoices, scan and file bills, and liaise with accountants
• Deal with utility bills before, during and after each tenancy
• Register appliances for warranty and complete individual registrations with heating and cooling companies
• Calculate split heating and cooling bills using Excel
• Update the department's move-in and move-out spreadsheet
• Send and download property visit reports from KPR
• Assist with property management visits where necessary

Skills

Highly organised

Administrative efficiency

Customer service orientation

Proactive workload management

Tools

VECO

KPR

Excel

Job description

Are you a highly organised administrator who enjoys keeping a busy department running smoothly?

Do you want to build your career in residential property management, working closely with the team that runs the portfolio?

Do you take pride in delivering 5-star customer service?

This is an opportunity to join a London property agency with an impeccable reputation, in a vital support role at the heart of its Property Management department.

You'll work closely with the Property Management team and support management across all aspects of the department, taking ownership of the paperwork, coordination and tenancy administration that keep the portfolio running smoothly, especially at busy times.

This is a varied role with exposure to the full tenancy, from preparing welcome packs for new tenants through to booking check-outs, along with the chance to assist on property visits. It will offer you a clear progression route to becoming a Property Manager.

WHY JOIN?

• Well-regarded agency with an impeccable reputation
• Vital role at the heart of the Property Management department
• Exposure to the full tenancy, from move-in to check-out
• Hands-on experience across compliance, utilities and supplier administration
• Opportunity to assist on property management visits

THE ROLE:

• Assist with managing the company's portfolio of properties
• Deliver 5-star customer service to uphold the agency's reputation
• Arrange appointments between contractors and tenants, and book property visits
• Book Gas Safety certificates, EPCs and EICRs for managed properties
• Prepare welcome letters and welcome packs for new tenancies
• Send inventories, check-outs and TDS certificates to tenants
• Book check-outs, forward end of tenancy letters to tenants and notify concierge
• Keep VECO up to date, including tenant details, utilities, concierge and block management notes, manuals and property information
• Add invoices to VECO as work orders and set up new suppliers
• Receive post and invoices, scan and file bills, and liaise with accountants
• Deal with utility bills before, during and after each tenancy
• Register appliances for warranty and complete individual registrations with heating and cooling companies
• Calculate split heating and cooling bills using Excel
• Update the department's move-in and move-out spreadsheet
• Send and download property visit reports from KPR
• Assist with property management visits where necessary

THE PROFILE:

• Previous administration experience, ideally within residential lettings or property management
• Understanding of residential compliance, including Gas Safety, EPCs and EICRs, preferred
• Highly organised with strong attention to detail
• Proactive and able to manage a varied workload
• Committed to delivering outstanding customer service