Administrator

Carter Jonas; Bath; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Group pension

Flexible benefits

Leave purchasing

Cycle to work scheme

Job summary

Carter Jonas in Bath is seeking a proactive Co-ordinator to join our Residential Lettings team on a 12-month fixed-term contract. You will manage tenancy progression, prepare agreements, conduct compliance checks, and act as the first point of contact for tenants and landlords, ensuring a smooth, compliant journey from application to move-in.

This role offers a collaborative, customer-focused environment with regular team events.

Qualifications

• Strong administrative and IT skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Administer tenancy progression for the Residential Lettings team.
• Prepare, issue and manage tenancy agreements and docs.
• Carry out compliance and AML checks and Right to Rent checks.
• Register tenancy deposits accurately and timely.
• Liaise with tenants, landlords and third-party providers.
• Answer calls and emails; provide efficient admin support.
• Support referencing and application processes; ensure documentation is received.
• Maintain records and update internal systems for compliance.

Skills

Administrative

IT skills

Attention to detail

Communication skills

Multitasking

Customer service

Tools

Microsoft Office

CRM systems

Job description

We are seeking a proactive and detail orientated Co-ordinator to join our Residential Lettings team in Bath on a 12-month fixed-term contract.

This is an excellent opportunity for an organised and customer-focused individual to gain hands-on experience within a busy and fast-paced agency environment. Supporting our Residential Lettings team, you will play a key role in administering all aspects of the tenancy process, ensuring a smooth and compliant journey for landlords and tenants from application through to move-in.

Working as part of a collaborative team of six, you will be responsible for preparing tenancy documentation, carrying out compliance and anti-money laundering checks, registering deposits and acting as a point of contact for prospective tenants and landlords. The role also includes answering telephone enquiries and providing excellent administrative support across the lettings function.

The Bath office has a great collaborative work and social culture. We hold regular events including monthly office drinks and a range of team events throughout the year.

We offer a highly competitive salary package which includes a fantastic benefits package, together with a variety of flexible benefits allowing you to choose those that suit your personal circumstances, including purchasing additional leave, health cash plans, cycle to work scheme and much more.

Main Tasks:

• Administer all aspects of the tenancy progression process for the Residential Lettings team.
• Prepare, issue and manage tenancy agreements and associated documentation.
• Carry out compliance checks, Right to Rent checks and Anti-Money Laundering (AML) checks in line with company procedures and legislation.
• Register tenancy deposits accurately and within required timescales.
• Liaise with prospective tenants, landlords and third-party providers throughout the tenancy process.
• Act as a first point of contact for telephone and email enquiries, providing a professional and efficient service.
• Support the referencing and application process, ensuring all documentation is received and processed correctly.
• Maintain accurate records and update internal systems to ensure compliance and data accuracy.
• Work closely with colleagues across the Lettings team to ensure a smooth customer experience.
• Provide general administrative support to the wider Residential Lettings team as required.

What will it take to be successful?

The ideal candidate will be a professional, organised and approachable individual with a strong commitment to delivering excellent customer service. You will have:

• Strong administrative and IT skills, with excellent attention to detail and accuracy.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• A proactive, positive and solution-focused approach.
• Strong organisational and time-management skills.
• Confidence building relationships with landlords, tenants and colleagues.
• Experience working in a busy administrative or customer-facing role.
• Previous experience within residential lettings, property management or the wider property sector would be advantageous.

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers - our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.