Tenancy Accounts Administrator

Connells-Group-2; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday off

Job summary

Hamptons is seeking an experienced Tenancy Account Administrator to join our support HUB in Bristol. The role focuses on managing client accounts, ensuring timely allocation of funds and clear communication with landlords and tenants.

Key responsibilities include monitoring rent arrears, providing accurate statements, and ensuring compliance with industry regulations. A strong customer service background and IT proficiency are required for day-to-day operations.

Qualifications

• Excellent customer service skills and experience in an accounts environment would be an advantage.
• Excellent interpersonal skills.
• Will be able to prioritise your workload in order of urgency.
• Good IT skills are required.
• Continued opportunities for career progression.
• Award winning training.
• Fantastic company culture.

Responsibilities

• Control of client accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
• Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
• Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
• Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA). Data and records maintenance.

Skills

Customer service

Interpersonal skills

Prioritise workload

IT skills

Career progression

Award winning training

Company culture

Job description

Hamptons are currently looking for an experienced Tenancy Account Administrator to join our support HUB based in Bristol.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

Key Responsibilities:

• This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
• Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
• Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
• Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
• Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.

Experience and Skills Required:

• Excellent customer service skills and experience in an accounts environment would be an advantage
• Excellent interpersonal skills
• Will be able to prioritise your workload in order of urgency
• Good IT skills are required
• Continued opportunities for career progression
• Award winning training
• Fantastic company culture
• Birthday off

In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.