Temporary Visa Applications Support Advisor

Love Success; West of England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday pay accrual

Job summary

Love Success is seeking a personable, proactive Customer Service Representative to support visa applications and renewals at our Bristol office. You will be the first point of contact for applicants, ensuring a smooth, professional experience throughout their visit.

You will greet customers, assist with completing and checking forms, collect biometric data and required documents, and follow structured administrative procedures using our computer-based system.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• Valid DBS certificate is required.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Communication

Calm under pressure

Teamwork

Can-do attitude

Tools

CRM software

Job description

Love Success is seeking a personable, proactive Customer Service Representative to support visa applications and renewals at our Bristol office. You will be the first point of contact for applicants, ensuring a smooth, professional experience throughout their visit.

You will greet customers, assist with completing and checking forms, collect biometric data and required documents, and follow structured administrative procedures using our computer-based system.