Temporary Staffing Assistant

University Hospitals Dorset NHS Foundation Trust; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A NHS Trust in England is seeking a Temporary Staffing Assistant to ensure efficient operation of its temporary staffing service. The candidate will provide administrative support, manage communication with bank staff, and address staffing needs in a healthcare setting. Ideal applicants will have strong IT skills, previous experience in an office environment, and a customer service attitude. This role requires effective teamwork and the ability to handle sensitive information responsibly.

Qualifications

• Good standard general education level required.
• Computer literate with previous experience of using a keyboard.
• Call centre experience preferred.

Responsibilities

• Resolve queries for Bank workers and escalate as necessary.
• Record and relay messages with confidentiality.
• Liaise with ward managers about temporary staffing needs.

Skills

Communication skills

Customer service

IT proficiency (MS Word, Excel, Outlook)

Ability to work under pressure

Education

NVQ level 3 in customer services/administration or equivalent experience

Job description

University Hospitals Dorset NHS Foundation Trust

Temporary Staffing Assistant

The closing date is 11 January 2026

University Hospitals Dorset is recruiting a Temporary Staffing Assistant to support the delivery of an efficient, high-quality, and responsive centralised Temporary Staffing Service.

The post holder will provide a full range of computerised and clerical administrative support, helping to ensure the smooth day-to-day operation of the service.

The overriding purpose of this role is to support the delivery of the highest standard of patient care, through personal responsibility, teamwork, and a commitment to continuous improvement.

Base Location: Bournemouth Hospital and occasionally required to attend other Trust Sites

Shortlisting Date: 14th January 2026

Interview Date: Week commencing 19th January 2026

Main duties of the job

• To act as a point of contact for all Bank workers to resolve any queries or issues, escalating matters to the Trust Bank Team Leader as necessary.
• To deal efficiently with telephone calls understanding the confidential nature of the query, record incoming messages and relay to staff.
• To attend, participate and liaise with ward managers and staff on requirements for temporary staffing, in sometimes difficult situations where tact or skills of persuasion are required.
• To build and maintain good relationships and remain in active contact with all Bank workers, ensuring they feel valued, and have maximum opportunities to work within shifts available which match their skills and experience.
• Work closely with the systems workforce Team to ensure maximum system efficiency whilst ensuring functionality is not compromised for the end user.
• Develop and maintain professional working relationships with Departmental Leads in addressing their temporary staffing needs and sharing any relevant information
• To support all service users with temporary workforce system usage and functions.

About us

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Qualifications

• Good standard general education level. NVQ level 3 in customer services/administration or equivalent experience

Experience

• Previous general office and clerical experience. Computer literate, with previous experience of using a keyboard.
• Experience of working to strict deadlines and under pressure
• Experience of updating IT systems to ensure information is accurate and up to date.
• Call centre experience
• Knowledge of working in a hospital environment
• Advanced IT skills, competent in a range of packages including MS Word, Excel and Outlook.

Language requirement

• Be able to speak English as necessary to undertake the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust