Temporary RLO – Social Housing & Decarbonisation

BMSL Group Ltd; Chippenham; Presencial; GBP 21.000 - 34.000; Jornada completa

Descripción de la vacante

BMSL Group Ltd is recruiting a temporary Resident Liaison Officer for a Chippenham-based social housing refurbishment project. You will need your own vehicle and will perform full Resident Liaison duties.

Key requirements include excellent resident engagement, strong customer service and complaint resolution, plus ability to work independently and build positive stakeholder relationships. Decarbonisation measures knowledge is advantageous.

Formación

• Experience in social housing, planned maintenance, retrofit or construction.
• Understanding of decarbonisation measures: EWI, ASHP, Solar PV, insulation.
• PAS 2035 knowledge advantageous but not required.
• Own vehicle and ability to undertake full Resident Liaison duties.

Responsabilidades

• Engage residents and communicate project updates.
• Resolve complaints and document issues.
• Coordinate with contractors and other stakeholders.
• Maintain accurate records and reports.

Conocimientos

Resident engagement

Communication

Customer service

Complaint resolution

Organisational skills

Record-keeping

Stakeholder management

Independent worker

Descripción del empleo

BMSL Group Ltd is recruiting a temporary Resident Liaison Officer for a Chippenham-based social housing refurbishment project. You will need your own vehicle and will perform full Resident Liaison duties.

Key requirements include excellent resident engagement, strong customer service and complaint resolution, plus ability to work independently and build positive stakeholder relationships. Decarbonisation measures knowledge is advantageous.