Resident Liaison Officer

BMSL Group Ltd; Chippenham; On-site; GBP 21,000 - 34,000; Full time

Job summary

BMSL Group Ltd is recruiting a temporary Resident Liaison Officer for a Chippenham-based social housing refurbishment project. You will need your own vehicle and will perform full Resident Liaison duties.

Key requirements include excellent resident engagement, strong customer service and complaint resolution, plus ability to work independently and build positive stakeholder relationships. Decarbonisation measures knowledge is advantageous.

Qualifications

• Experience in social housing, planned maintenance, retrofit or construction.
• Understanding of decarbonisation measures: EWI, ASHP, Solar PV, insulation.
• PAS 2035 knowledge advantageous but not required.
• Own vehicle and ability to undertake full Resident Liaison duties.

Responsibilities

• Engage residents and communicate project updates.
• Resolve complaints and document issues.
• Coordinate with contractors and other stakeholders.
• Maintain accurate records and reports.

Skills

Resident engagement

Communication

Customer service

Complaint resolution

Organisational skills

Record-keeping

Stakeholder management

Independent worker

Job description

BMSL are looking to source a temporary Resident Liaison Officer (RLO) for a project in the Chippenham area.

We are recruiting on behalf of one our clients that carry out refurbishment works on social and local authority housing properties.

You will need your own vehicle and be willing to undertake full Resident Liaison duties.

Key requirements include:

• Excellent resident engagement and communication skills
• Strong customer service and complaint resolution abilities
• Experience within social housing, planned maintenance, retrofit or construction environments
• Understanding of decarbonisation measures such as EWI, ASHP, Solar PV and insulation
• Knowledge of PAS 2035 requirements would be advantageous but not a requirement
• Strong organisational and record-keeping skills
• Ability to work independently and build positive stakeholder relationships

This hourly rate is negotiable dependant on previous similar experience.