Resident Liaison Officer

Howells Solutions Limited; Epping Forest; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Company car

Car allowance

Job summary

Howells Solutions Limited is seeking a proactive Resident Liaison Officer to support a Social Housing planned works programme in Epping and surrounding areas. You will build positive relationships with residents, provide information and support during refurbishment and major works, and act as the main contact for queries and complaints.

The role requires a UK driving license and experience in liaising with tenants; training provided.

Qualifications

• Experience in resident liaison for planned works is preferred.
• Must hold a full UK driving licence.
• Strong communication and conflict resolution skills.

Responsibilities

• Working on planned maintenance projects.
• Pre-entry visits and inductions.
• Collect tenancy forms.
• Visiting tenants and advising on work schedule.
• Main contact for residents and handling queries.
• Engage with neighbourhood housing associations.
• Attend tenant forums and report on progress.

Skills

RLO experience

Driving licence

Stakeholder comms

Job description

Resident Liaison Officer - Social Housing Planned Works

Epping

Full time, permanent

£30-33k+ company car / car allowance (£4000 per annum)

We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance and decarbonisation contract within Social Housing. This role is covering Epping Forest and surrounding areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities

• Working on planned maintenance projects
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

We are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position.

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.