Resident Liaison Officer

Howells Solutions Limited; Cambridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car

Car allowance

Job summary

Howells Solutions Limited is hiring a Resident Liaison Officer to support a planned maintenance contract in social housing in Cambridge. You will build positive relationships with residents, manage information flows, and act as the primary contact for queries while coordinating with partner agencies.

Candidates should have prior RLO experience and hold a full UK driving license; training is provided on the job. The role offers a company car or car allowance and a permanent, full-time position.

Qualifications

• Experience as a Resident Liaison Officer or similar role in social housing projects.
• Excellent communication with residents, neighbours and local stakeholders.
• Strong customer service focus with problem-solving abilities.

Responsibilities

• Manage planned maintenance projects and liaise with residents about works.
• Conduct pre-entry visits and inductions for tenants.
• Collect tenancy information and inform tenants of completion dates.
• Be the main point of contact for resident queries and issues.
• Engage with neighbourhood housing associations and other partners.
• Attend tenant forums to update residents on works progress.

Skills

Stakeholder engagement

Communication skills

Customer service

Job description

Resident Liaison Officer - Social Housing Planned Works
Cambridge
Full time, permanent
£35k+ company car / car allowance (£4000 per annum)

We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing. This role is covering the Cambridge and Huntingdon areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

Working on planned maintenance projects
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried outWe are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position.

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now