Temporary Receptionist

Optima Recruitment; Leatherhead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Optima Recruitment Limited in Leatherhead is seeking a receptionist to start ASAP on an ongoing basis. The role covers greeting guests, handling reservations, taking payments, and supporting conference centre events when required.

Shifts run seven days a week from 7:15am to 3:15pm and 2:00pm to 10:00pm, with weekend work. You should be calm under pressure, with good communication skills and familiarity with IT systems.

Qualifications

• Experience in a reception or front-of-house role.
• Strong communication and people skills.
• Ability to stay calm and professional under pressure.
• Proven ability to multitask in a busy environment.
• Familiarity with common IT systems and databases.

Responsibilities

• Taking reservations face to face, over the phone or by email.
• Handle incoming/outgoing calls promptly and courteously.
• Develop and maintain liaison with other departments.
• Ensure guests and visitors are well looked after.
• Receive parcels and manage security in the reception area.
• Take customer payments and reconcile banking where required.
• Address customer complaints and follow procedures.
• Support conference centre team for large functions as needed.
• Record accidents/incidents per company policy and attend training.

Skills

Reception experience

Interpersonal communication

Calm under pressure

Multi-tasking

IT systems familiarity

Job description

Leatherhead

• Start ASAP – On-going
• £13ph
• Shifts: 7 days a week, 7.15am to 3.15pm and 2pm to 10pm

Key responsibilities

• Taking reservations either face to face, over the phone or email
• Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
• Develop and maintain effective liaison with other departments
• Ensure that guests are visitors are well looked after
• Too ensure that parcels are received without delay
• Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
• Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
• Deal with customer complaints and follow relevant complaints processes
• Will occasionally support the conference centre team with large functions
• Report any accidents or incidents, following company procedures
• Attend training courses related to the role as and when required

Key Skills

• Experience in a similar role is essential
• Has effective interpersonal and communication skills, with the ability to communicate at all levels.
• Being approachable, calm under pressure, maintaining a professional and positive manner
• Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
• Previous experience of working with IT systems and/or databases
• Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working