Temp Front Desk & Reservations Coordinator

Optima Recruitment Limited; Leatherhead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Optima Recruitment Limited in Leatherhead is seeking a receptionist to start ASAP on an ongoing basis. The role covers greeting guests, handling reservations, taking payments, and supporting conference centre events when required.

Shifts run seven days a week from 7:15am to 3:15pm and 2:00pm to 10:00pm, with weekend work. You should be calm under pressure, with good communication skills and familiarity with IT systems.

Qualifications

• Experience in a reception or front-of-house role.
• Strong communication and people skills.
• Ability to stay calm and professional under pressure.
• Proven ability to multitask in a busy environment.
• Familiarity with common IT systems and databases.

Responsibilities

• Taking reservations face to face, over the phone or by email.
• Handle incoming/outgoing calls promptly and courteously.
• Develop and maintain liaison with other departments.
• Ensure guests and visitors are well looked after.
• Receive parcels and manage security in the reception area.
• Take customer payments and reconcile banking where required.
• Address customer complaints and follow procedures.
• Support conference centre team for large functions as needed.
• Record accidents/incidents per company policy and attend training.

Skills

Reception experience

Interpersonal communication

Calm under pressure

Multi-tasking

IT systems familiarity

Job description

Optima Recruitment Limited in Leatherhead is seeking a receptionist to start ASAP on an ongoing basis. The role covers greeting guests, handling reservations, taking payments, and supporting conference centre events when required.

Shifts run seven days a week from 7:15am to 3:15pm and 2:00pm to 10:00pm, with weekend work. You should be calm under pressure, with good communication skills and familiarity with IT systems.