Resident Service Associate

Deverell Smith Recruitment Ltd; Leatherhead; On-site; GBP 17,000 - 19,000; Part time

Job summary

Deverell Smith Recruitment Ltd is recruiting on behalf of a well-regarded residential operator in Leatherhead for a Temporary Resident Host to join their on-site team. This fast-paced, guest-facing role requires a warm, professional front of house presence, handling post room, inquiries in HubSpot, and coordinating events.

You will report to the Resident Manager and cover shifts across Saturdays, with handover training beforehand.

Qualifications

• Proven customer service or front-of-house experience, preferably in hospitality.
• Excellent verbal and written English communication.
• Polished, personable manner with strong organizational skills.
• Able to work independently with minimal supervision and learn new IT platforms like HubSpot.
• Willing to work Saturdays on a rota and provide cover before Christmas.

Responsibilities

• Provide warm, professional front of house and reception service to residents, visitors and contractors, in person and by phone.
• Manage post room, logging, storage and collection of parcels and deliveries.
• Monitor resident emails and queries in HubSpot and resolve or escalate appropriately.
• Handle resident concerns and complaints calmly and professionally.
• Manage resident expectations clearly and diplomatically while maintaining relationships.
• Keep reception, communal areas and the office clean, tidy and presentable at all times.
• Plan and organise the Christmas programme of resident events, including tree installation and decorations.
• Liaise with maintenance, housekeeping, night caretaker and operations teams to ensure issues are logged and followed up.
• Carry out opening and closing duties, including closing reception and the office at the end of the shift before the night team begins.

Skills

Customer service

Front of house

Reception experience

Communication skills

Organisational skills

Tools

HubSpot

Job description

Temporary Resident Host, Leatherhead

Site: Leatherhead

Reports to: Resident Manager

Contract: Temporary, covering the period while a permanent Resident Manager is recruited (through to Christmas, with potential to extend)

Hours: Monday to Saturday, 9:00am to 6:00pm. One Saturday per month (possibly two initially), with Sunday and Monday off after a Saturday shift

Start date: Monday of next week, with handover training Wednesday to Friday of the week before if available

The Opportunity

We are currently recruiting on behalf of our client, a well-regarded residential operator based in Leatherhead, for an experienced Temporary Resident Host to join their on-site team. The development is a busy, high-profile community of 214 apartments where residents expect a five-star, hotel-style service, and you will be the friendly face of the building.

This is a fast-paced, resident-facing role, and our client is looking for someone who can start quickly and hit the ground running. You will have strong on-site support from the Resident Manager, Neighbourhood Manager, maintenance, housekeeping and night caretaker teams, but the successful candidate will need to be proactive and confident working without close supervision.

The Role

• Provide a warm, professional front of house and reception service to residents, visitors and contractors, in person and by phone
• Manage the post room, ensuring parcels and deliveries are logged, stored and collected efficiently
• Monitor and respond to resident emails and queries in HubSpot (typically 20 to 30 per day), resolving issues promptly or escalating where appropriate
• Handle resident concerns and complaints calmly and professionally
• Manage resident expectations clearly and diplomatically while maintaining positive relationships
• Keep reception, communal areas and the office clean, tidy and presentable at all times
• Plan and organise the Christmas programme of resident events, including preparation and readiness for the tree installation and festive decorations
• Liaise with maintenance, housekeeping, night caretaker and wider operations teams to ensure issues are logged and followed up
• Carry out opening and closing duties, including closing reception and the office at the end of the shift before the night team begins at 7:00pm
• Support the Resident Manager and cover management duties as directed, particularly during periods of leave

What Our Client Is Looking For

Essential

• Proven customer service, front of house or reception experience (a hotel or hospitality background is welcome)
• Excellent verbal and written communication skills, with fluent English
• A polished, personable approach
• Strong organisational skills and the ability to prioritise a busy workload
• Proactive and self-motivated, able to work independently with minimal handholdingConfident using IT systems and comfortable learning new platforms such as HubSpot
• Flexibility to work Saturdays on a rota basis and to provide additional cover before Christmas

Desirable

• Experience in residential property management, build-to-rent or serviced apartments
• Experience organising events
• Local to Leatherhead or with straightforward travel links (the site is a 5-minute walk from the station)

Personal Attributes

• Resilient, calm under pressure and solution-focused
• Warm, approachable and diplomatic
• Reliable, punctual and well presented
• Takes ownership and follows tasks through to completion

Additional Information

• Limited on-site parking is available. A space cannot be guaranteed, but one will be allocated where possible.
• Immediate or very short notice availability is strongly preferred.