Temporary Part-Time Customer Care Leader (Residential)

3D Personnel LTD; Horsham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A residential development firm is seeking a Temporary Customer Care Manager in Horsham. This part-time role involves managing customer care operations, acting as the main contact for homeowners regarding defects, and coordinating subcontractors. Strong communication and stakeholder management skills are essential. The expected duration is 12 months with a start date in January 2026. A competitive salary will be offered, dependent on experience. The role requires organization and the ability to work independently.

Benefits

Competitive rate or salary, dependent on experience

Temporary, part-time role

Likely 12-month duration

Qualifications

• Previous experience in a Customer Care Manager or Aftercare role within residential development or construction.
• Ability to work independently in a temporary/part-time capacity.

Responsibilities

• Manage day-to-day customer care operations.
• Act as the main point of contact for homeowners regarding defects and aftercare issues.
• Coordinate and manage subcontractors attending remedial works.
• Monitor and resolve customer queries and complaints efficiently.
• Ensure compliance with company procedures and service standards.
• Maintain accurate records and reporting on customer care activities.
• Liaise with internal teams including construction, commercial and sales.

Skills

Strong communication skills

Stakeholder management skills

Ability to manage multiple issues

Well organized

IT literate

Job description

A residential development firm is seeking a Temporary Customer Care Manager in Horsham. This part-time role involves managing customer care operations, acting as the main contact for homeowners regarding defects, and coordinating subcontractors. Strong communication and stakeholder management skills are essential. The expected duration is 12 months with a start date in January 2026. A competitive salary will be offered, dependent on experience. The role requires organization and the ability to work independently.