Temporary Outbound Customer Advisor - Warm Enquiries

Office Angels; Nottingham; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

Office Angels is seeking an Outbound Customer Success Advisor for the Salford head office. This full-time, in-office role runs Mon-Fri, 9am-5pm, with an hourly rate of £13.33 (£26k per year).

You will contact customers who have onboarded but not claimed rewards, assist with onboarding issues, and follow up after product installations to ensure satisfaction. duties include logging issues, progressing quotes, removing blockers in quoting, and maintaining CRM records while collaborating with the

Qualifikationen

• Ability to connect quickly with customers and maintain a friendly tone.
• Strong problem-solving approach to diagnosing onboarding issues.
• Organised, conscientious handling of multiple call types daily.
• Basic IT literacy to use CRM tools effectively.

Aufgaben

• Reach out to customers who onboarded but haven't claimed rewards and guide them through the process.
• Assist customers who faced onboarding challenges to complete the process smoothly.
• Follow up with customers post-installation to gauge satisfaction with product and service.
• Log concerns and escalate issues to ensure quick resolutions.
• Contact customers about pending quotes and information to move forward.
• Reconnect with non-responsive customers for additional information.
• Work to remove blockers in quoting to convert inquiries into installations.
• Maintain accurate CRM records of calls and outcomes.
• Report common issues or trends to the Customer Service Manager.
• Represent the brand professionally in all communications.

Kenntnisse

Rapport building

Problem solver

Organised worker

Tech-savvy

Tools

CRM systems

Jobbeschreibung

OUTBOUND CUSTOMER SUCCESS ADVISOR

Salford M50- Parking onsite

Monday- Friday (Fulltime in the office)

9am-5pm

£13.33 per hour (£26k)

ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)

Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you!

What You'll Do:

• Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.
• Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
• Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
• Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
• Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.
• Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.
• Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
• Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
• Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
• Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.

What We're Looking For:

• Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.
• Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.
• Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.
• Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.

Performance Measures:

• The number of successfully completed calls leading to customer onboarding.
• The number of quotes progressed to booked and paid.
• Call volume and quality against set targets.
• The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.