Outbound Customer Service

Oakley Recruitment Limited; Fazeley; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Average monthly commission £1,000-£1,5

Full training provided

37.5 hours per week

Mon-Fri 9:00am-5:00pm | 1 day 9:00am-5

Option to buy/sell up to 5 holidaydays

Birthday holiday

2 volunteering days per year

Death in service 2x annual salary

Discounted gym memberships

Free parking

Fresh fruit daily

Job summary

Oakley Recruitment is partnering with an expanding Tamworth-based organisation to recruit an Outbound Customer Advisor on a full-time temporary-to-permanent basis. The role includes full training and the opportunity to earn a monthly commission.

You will make outbound calls to business customers about outstanding debt, assess individual circumstances and negotiate payment arrangements. The role offers a collaborative, professional office environment with structured hours and ongoing support.

Qualifications

• Experience in a similar role or strong transferable customer service skills from retail/ hospitality or other customer-focused environments.
• Excellent verbal communication and confidence when speaking with customers on the phone.
• Strong negotiation skills with empathy and assertiveness.
• Ability to build rapport and make a positive first impression.
• Resilience and professionalism during challenging conversations.

Responsibilities

• Make outbound calls to business customers to discuss outstanding debt.
• Understand individual circumstances and support the collection of payments.
• Build rapport and maintain professional relationships with business customers.
• Handle sensitive conversations with empathy and assertiveness.
• Negotiate outcomes and work towards successful resolutions.
• Send emails and follow up with customers; update internal records.
• Support account activity by working closely with the wider team.

Skills

Outbound calls

Negotiation

Communication

Resilience

Time management

Job description

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join their team as an Outbound Customer Advisor on a full-time temporary to permanent basis, with full training provided and the opportunity to earn an average of £1,000-£1,500 commission per month.

Looking for a role where your personality, confidence and hard work can genuinely increase what you earn?

This is a fantastic opportunity for someone looking to build a career within a professional office environment. Previous experience in a similar role is welcomed, but we're also keen to hear from graduates or individuals with strong transferable skills from retail, hospitality or other customer-focused environments.

Culture and Environment

Our client has created a warm, friendly and welcoming environment where people are encouraged to work hard, achieve results and enjoy being part of the team. The lively, open-plan office creates a collaborative atmosphere, with colleagues working closely together in a fast-paced environment. It's a professional but personable workplace where attitude and ambition are valued. You'll receive full training and ongoing support to give you the knowledge and confidence to succeed, with strong performance recognised through an attractive monthly commission structure. This is a great opportunity to step into a corporate environment, develop your commercial experience and build a longer-term career within a growing organisation.

Personality

You’ll be a confident, energetic and personable individual who enjoys speaking with people and isn’t afraid to pick up the phone. Naturally motivated and driven to succeed, you’ll enjoy working towards results and will be excited by the opportunity to increase your monthly earnings through commission.

You’ll be resilient enough to handle challenging conversations while having the emotional intelligence to know when a more understanding approach is needed. You’ll make a positive first impression, build rapport naturally and bring enthusiasm and professionalism to every conversation. Most importantly, you’ll be someone who wants to work hard, develop and make the most of the opportunity in front of you.

Package and Benefits

• Average monthly commission of £1,000-£1,500
• Full training provided
• 37.5 hours per week
• Monday to Friday, 9:00am-5:00pm | One day per week 9:00am-5:30pm
• Option to buy or sell up to 5 additional days of holiday
• Gifted birthday holiday day
• Up to 2 paid volunteering days per year
• Death in service benefit at 2x annual salary
• Discounted gym memberships
• Free parking
• Fresh fruit delivered to the office daily

Job Role

• Making outbound calls to business customers to discuss outstanding debt
• Speaking with customers to understand individual circumstances and supporting the collection of outstanding payments
• Building positive rapport and maintaining professional relationships with business customers
• Handling potentially sensitive conversations confidently while balancing empathy with assertiveness
• Negotiating appropriate outcomes and working towards successful resolutions
• Sending emails and relevant correspondence and following up with customers where required
• Updating and maintaining accurate information on the internal database
• Managing customer queries professionally and working closely with the wider team to support account activity

Skills and Experience

• Demonstrating previous experience within a similar role or possessing strong transferable customer service skills from retail, hospitality or another customer-focused environment
• Possessing excellent verbal communication skills with the confidence to engage with customers over the telephone
• Demonstrating strong negotiation skills with the ability to balance empathy and assertiveness
• Building rapport naturally and creating a positive first impression
• Demonstrating resilience and remaining professional during challenging or sensitive conversations
• Possessing strong organisational, problem-solving and time-management skills
• Maintaining professionalism across all forms of communication
• Demonstrating a positive, enthusiastic and self-motivated approach
• Being driven to achieve results and motivated by the opportunity to earn additional commission

If you're ready to take your customer service skills into a professional office environment, build your experience and have the opportunity to significantly increase your earnings, we'd love to hear from you.