Temporary Luxury Sales Associate — Clienteling & VIP Service

Tapestry, Inc.; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach is seeking a Sales Associate to represent the Coach brand, delivering an elevated shopping experience and meeting personal and store sales goals. You will support daily store operations and collaborate with the team to drive brand loyalty and revenue.

The role requires 1+ years in luxury retail, strong English, and experience with POS systems and live-stream or video demos. An energetic, customer-focused approach is essential for a fast-paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Live-stream / video demos

Tools

iPad / Mobile POS

Price sheets

Job description

Coach is seeking a Sales Associate to represent the Coach brand, delivering an elevated shopping experience and meeting personal and store sales goals. You will support daily store operations and collaborate with the team to drive brand loyalty and revenue.

The role requires 1+ years in luxury retail, strong English, and experience with POS systems and live-stream or video demos. An energetic, customer-focused approach is essential for a fast-paced environment.