Luxury Sales Associate & Brand Ambassador

Tapestry (Coach/Kate Spade); Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Inclusive working environment

Staff discounts

Volunteer day

Learning & development opportunities

Job summary

Coach is seeking a Sales Associate in Manchester to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while representing the Coach brand with energy and professionalism.

This role blends luxury retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility to work evenings and weekends is required.

Qualifications

• 1+ years of sales experience in luxury retail.
• Experience with POS operation and basic tech (iPad/laptop).
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Experience with live-stream shopping or clienteling is a plus.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques to business needs.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments and stock shelves.
• Foster a collaborative environment and participate in brand initiatives.

Skills

Sales experience

Luxury retail

English proficiency

Job description

Coach is seeking a Sales Associate in Manchester to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while representing the Coach brand with energy and professionalism.

This role blends luxury retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility to work evenings and weekends is required.