Installations Coordinator - Customer Success & Logistics

Paragon Career Solution Ltd; Ilford; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Advice 247 Ltd in the United Kingdom is seeking an Installations Coordinator to join our team. You will provide frontline support, coordinate post-install activities and communicate clearly with customers to resolve issues quickly.

You will plan engineer time, instruct carriers, track deliveries, log actions in the CRM and report trends to improve processes. The ideal candidate has experience in coordination or phone-based customer service, strong problem-solving skills, and proficiency with IT

Qualifications

• Previous experience within a Coordination or Phone-Based Customer Service/Complaints environment.
• Excellent problem solving skills.
• IT literate with knowledge of Microsoft Office.
• Excellent communication and relationship building skills.
• Highly organised and able to multi-task.

Responsibilities

• Communicating clearly and effectively through various mediums, ensuring the customers issues post install are booked quickly and efficiently.
• Optimising the use of Engineers time through careful planning and correct allocation of resources to ensure a prompt resolution.
• Instructing external carriers to arrange transportation of goods.
• Tracking deliveries, obtaining proof of delivery, investigating missing or damaged parcels and arranging collection of items.
• Logging and resolving post install issues, liaising closely with the Sales Support Team.
• Providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed.
• Accurately recording all communications and actions into the CRM system.

Skills

Communication skills

Problem solving

MS Office

Organisational skills

Customer service

Tools

CRM

Job description

Advice 247 Ltd in the United Kingdom is seeking an Installations Coordinator to join our team. You will provide frontline support, coordinate post-install activities and communicate clearly with customers to resolve issues quickly.

You will plan engineer time, instruct carriers, track deliveries, log actions in the CRM and report trends to improve processes. The ideal candidate has experience in coordination or phone-based customer service, strong problem-solving skills, and proficiency with IT