It Support Technician

Pertemps Bond; Greater London; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

Pertemps Bond is seeking an IT Support Technician (1st Line) for a Central London-based regulatory body on an initial 1-month temporary assignment. The role is hybrid, 35 hours per week, with a pay rate of £17.45–£19.65 per hour.

The position requires strong Windows, Android and Microsoft 365 knowledge and proven service desk experience. You will handle 1st line tickets via phone, email, Teams and self-service, resolve issues, log incidents in ITSM, and escalate when needed.

Qualifications

• Previous Service Desk or IT Support experience.
• Strong knowledge of Windows 11, Android and Microsoft 365.
• Experience with Active Directory, SCCM and Intune.
• Familiar with ITSM/call logging systems.
• Excellent troubleshooting, communication and customer service skills.

Responsibilities

• Provide 1st line IT support via phone, email, Teams and self-service portal.
• Troubleshoot hardware, software, account and device issues.
• Log, prioritise and manage incidents through the ITSM system.
• Escalate complex issues where required.
• Support Windows 11, Android and Microsoft 365, Active Directory, SCCM and Intune environments.
• Manage user accounts and access permissions.
• Deliver remote support and maintain accurate documentation.

Skills

Service Desk

Customer service

Troubleshooting

Tools

Active Directory

SCCM

Intune

Microsoft 365

ITSM system

Job description

IT Support Technician – 1st Line

Temporary Contract (Initial 1 Month) | Central London | Hybrid Working | £17.45 - £19.65 per hour

We are recruiting for an experienced IT Support Technician to join a respected regulatory body based in Central London on an initial 1-month temporary assignment.

Pay rate: £17.45 - £19.65 per hour

Initial 1-month temporary contract

35 hours per week

Hybrid working (approximately 60% office-based)

Central London location

Rotating shifts between 8:00am and 5:00pm

Working as part of the IT Service Desk, you'll provide 1st line support to users across the organisation, resolving technical issues and service requests while delivering excellent customer service.

Key Responsibilities

• Provide 1st line IT support via phone, email, Teams and self-service portal
• Troubleshoot hardware, software, account and device issues
• Log, prioritise and manage incidents through the ITSM system
• Escalate complex issues where required
• Support Windows 11, Android, Microsoft 365, Active Directory, SCCM and Intune environments
• Manage user accounts and access permissions
• Deliver remote support and maintain accurate documentation
• Promote IT security best practices and support ongoing IT projects

About You

• Previous Service Desk or IT Support experience
• Strong knowledge of Windows 11, Android and Microsoft 365
• Experience with Active Directory, SCCM and Intune
• Familiar with ITSM/call logging systems
• Excellent troubleshooting, communication and customer service skills
• Knowledge of ITIL principles would be advantageous

This is an excellent opportunity for an IT Support professional who is available immediately and looking to join a collaborative and fast-paced IT team.