Temporary Customer service/Telesales Assistant

Confidential; Dorking; On-site; GBP 18,000 - 21,000; Part time

Job summary

Confidential in Dorking is seeking a Temporary Customer Service & Telesales Assistant for an initial 4-week period, office-based, working 3 days per week (up to 21 hours) with an hourly rate of £13–£15 depending on experience.

You will speak to customers and potential customers by telephone and email, answer questions and help people through an online entry/submission process, and maintain accurate records. The role is temporary with a potential extension after the initial period.

Qualifications

• Friendly, confident and comfortable on the phone
• Organised, proactive and able to manage follow-ups
• Confident communicating with people internationally
• Accurate with data entry and administration
• Confident using email, Excel and online systems

Responsibilities

• Calling previous and potential customers
• Following up with people who have started but not completed an online submission
• Answering questions and providing information clearly and confidently
• Helping customers navigate an online platform and complete their submission
• Following up by email with relevant information and links
• Maintaining accurate records of calls, outcomes and follow-ups
• Managing a database and keeping information up to date
• Escalating technical or more complex queries where required
• Working towards agreed call and conversion targets

Job description

Temporary Customer Service & Telesales Assistant

Dorking Office Based Part-Time 3 Days per Week

£13 £15 per hour depending on experience

An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension.

Working 3 days per week (ideally Monday Wednesday, up to 21 hours), you ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.

The Role Your main responsibilities will include:

• Calling previous and potential customers
• Following up with people who have started but not completed an online submission
• Answering questions and providing information clearly and confidently
• Helping customers navigate an online platform and complete their submission
• Following up by email with relevant information and links
• Maintaining accurate records of calls, outcomes and follow-ups
• Managing a database and keeping information up to date
• Escalating technical or more complex queries where required
• Working towards agreed call and conversion targets

About You We re looking for someone who is:

• Friendly, confident and comfortable on the phone
• Naturally personable with a good telephone manner
• Organised, proactive and able to manage follow-ups
• Confident communicating with people internationally
• Comfortable explaining processes and helping people online
• Accurate with data entry and administration
• Confident using email, Excel and online systems
• Professional and reliable

Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial.

Speaking an additional language would be a bonus, but is not essential.

Full training will be provided.

The Details

• Location: Dorking office based
• Hours: 3 days per week, ideally Monday Wednesday
• Hours per week: Up to 21
• Contract: Initially 4 weeks, with potential to extend
• Start: ASAP
• Working hours: Flexible between 8.00am and 5.30pm

If you re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we d love to hear from you.