Temp - Perm Customer Service Coordinator

Confidential; Woking; On-site; GBP 24,000 - 32,000; Full time

Job summary

Confidential in Woking is seeking a Customer Service Coordinator for a temp-to-perm role. You will handle a high volume of inbound calls, coordinate service requests and orders, and maintain accurate records in a fast-paced environment.

The role requires empathy, professionalism, and attention to detail, with flexibility for occasional shifts. The team offers a supportive environment, with training and opportunities to contribute to essential services for residents across Surrey.

Qualifications

• Experience in customer service, especially calls and inquiries.
• Strong empathy and professional communication style.
• Understanding of GDPR and handling sensitive information.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a busy call environment.
• Flexibility to adjust hours for cover when needed.

Responsibilities

• Handle a high volume of inbound calls.
• Make outbound follow-up calls when required.
• Respond to queries professionally and efficiently.
• Coordinate and process service requests and orders.
• Check information and correct errors in records.
• Update internal systems accurately.
• Carry out general administrative tasks to support the operation.
• Treat confidential information with care.

Skills

Telephone-based customer service

Empathetic communication

GDPR awareness

Microsoft Office

Team player

Flexible scheduling

Tools

Microsoft Office

Job description

Customer Service Coordinator - Temp to Perm

Location: Woking
Hours: Monday Friday, 9am 6pm, 40 hours per week
Salary: £27,804 per annum (permanent equivalent)

Are you an experienced customer service professional who can combine genuine empathy with the ability to work at pace?

We're recruiting two Customer Service Coordinators to join a busy, purpose-led organisation providing essential services to people across Surrey.

This is a busy, people-focused role where you ll handle a wide range of calls where no two conversations will necessarily be the same. You'll speak with a wide range of people, including service users, family members and professionals, some of whom may be contacting the service during difficult or sensitive circumstances.

You'll need to be someone who can make people feel heard, respected and cared for, while confidently managing conversations and working efficiently within a busy call environment.

What you'll be doing

• Handling a high volume of inbound telephone calls
• Making outbound calls when required
• Responding to queries professionally, sensitively and efficiently
• Coordinating and processing service requests and orders
• Checking information and identifying errors or discrepancies
• Accurately updating internal systems and records
• Completing general administration to support the wider operation
• Handling confidential and sensitive information appropriately
• Working as part of a close-knit team to meet service levels and respond to busy periods

What we're looking for

Previous call centre or contact centre experience would be desirable but not essential, particularly if you're accustomed to high call volumes and working to SLAs.

More importantly, we're looking for someone who brings the right combination of confidence, empathy and personality.

You’ll need:

• Strong telephone-based customer service experience
• A warm, empathetic and professional communication style
• The confidence to manage and sensitively control conversations
• Strong attention to detail and accurate administration skills
• An understanding of GDPR, confidentiality and handling sensitive information
• Confidence using Microsoft Office and learning new systems
• A positive, team-focused attitude
• Flexibility to occasionally adjust your working hours to support holiday or sickness cover

The environment

This is a genuinely welcoming and supportive team with managers who are invested in helping the right people succeed.

They recognise that everyone works and learns differently and are committed to creating an inclusive environment where individuals can be supported to develop and perform at their best.

The role can be demanding and fast-paced, but the work has a real purpose. You'll be part of a service that makes a tangible difference to people's everyday lives, with training designed to help you understand the wider impact of the work you do.

The wider service operates between 8am and 8pm, although these vacancies are specifically for the 9am 6pm shift, Monday to Friday. Some flexibility will be required to support the wider team when needed, and paid overtime may also be available.

This position will initially be offered on a temp-to-perm basis

If you're looking for more than just another call centre role and want to join a supportive team where empathy, personality and teamwork genuinely matter, we'd love to hear from you.