Temporary Customer Service Team Lead – Bristol

Love Success; West of England; On-site; GBP 19,000 - 28,000; Full time

Job summary

Love Success in Bristol is seeking a Temporary Customer Service Supervisor to lead day-to-day contact centre operations. You'll coach a team, handle escalations, and drive performance to meet service targets. Immediate start and a 3-month duration are key features of this role.

The role requires DBS clearance and a strong background in customer service leadership, with proficiency in Microsoft Office. Hours are 8:00–16:30, Monday to Friday, in an on-site Bristol setting.

Qualifications

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and analytical abilities.
• Proficient in Microsoft Office and related systems.
• A valid DBS certificate is required as part of the screening process.

Responsibilities

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings.
• Handling customer escalations professionally and effectively.
• Supporting recruitment, onboarding, and training of new team members.
• Identifying and implementing process improvements to enhance operational performance.

Skills

Supervisory experience

Customer service

Coaching staff

Communication

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Love Success in Bristol is seeking a Temporary Customer Service Supervisor to lead day-to-day contact centre operations. You'll coach a team, handle escalations, and drive performance to meet service targets. Immediate start and a 3-month duration are key features of this role.

The role requires DBS clearance and a strong background in customer service leadership, with proficiency in Microsoft Office. Hours are 8:00–16:30, Monday to Friday, in an on-site Bristol setting.