Onsite Customer Experience Specialist (Bristol)

Teleperformance; Chippenham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts /

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend earns up to £1,200

Monthly Wellbeing Webinars

Job summary

Teleperformance is seeking a customer service professional to join our team in an onsite Bristol location. You will handle online subscription enquiries, manage accounts, and deliver exceptional service across phone, email and live chat.

You will be part of a fast-paced environment with structured training and a focus on customer satisfaction. You will act as a key liaison for customers, troubleshooting issues, guiding them through solutions, and maintaining accurate records while upholding

Qualifications

• Excellent communication skills, both verbal and written.
• Experience in delivering customer service and creating positive customer experiences.
• Familiar with multichannel support (phone, email, live chat).

Responsibilities

• Be the first point of contact for customers with online subscription enquiries and account management.
• Provide information and support to a global customer base via inbound calls, webchat and emails.

Skills

Communication skills

Customer service

Multichannel support

Problem solving

Tools

PCs

Mobile apps

Job description

Teleperformance is seeking a customer service professional to join our team in an onsite Bristol location. You will handle online subscription enquiries, manage accounts, and deliver exceptional service across phone, email and live chat.

You will be part of a fast-paced environment with structured training and a focus on customer satisfaction. You will act as a key liaison for customers, troubleshooting issues, guiding them through solutions, and maintaining accurate records while upholding