Temporary Customer Service Representative - Part-Time

Love Success; London Borough of Wandsworth; On-site; GBP 18,000 - 25,000; Part time

Job summary

Love Success is seeking a personable Customer Service Representative to support the day-to-day processing of visa applications and renewals at our Wandsworth location. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Responsibilities include greeting customers, assisting with completing forms, collecting biometric data and documents, and using our computer-based system to guide workflow while handling

Qualifications

• Proven experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Able to stay calm and professional under pressure.

Responsibilities

• Greeting and assisting customers throughout the visa application process.
• Helping applicants complete and check forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy.

Skills

Customer-facing

Communication

Calm under pressure

Teamwork

Organised

Job description

Job Details

• Location: Wandsworth


• Pay: £15 per hour + holiday pay accrual


• Duration: 2.5 months with possibility of extension


• Shifts: Monday to Friday 7.30am - 11.30am and Saturdays 8.45am - 12.45pm


• Requirement: Valid DBS certificate


• Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process


• Supporting applicants with completing and checking forms


• Collecting biometric data and required documentation


• Following structured administrative and filing procedures


• Using a computer-based system to guide workflow


• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role


• The ability to stay calm and professional under pressure


• A can-do attitude and willingness to go the extra mile


• Experience working in a fast-paced, collaborative environment


• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

Equality, Diversity and Inclusion

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.