Temporary Customer Service Representative - Leeds

Love Success; Leeds; On-site; GBP 26,000 - 28,000; Full time

Job summary

Love Success is seeking a personable and proactive Customer Service Representative in Leeds to support visa applications and renewals. You will be the first point of contact, ensuring a smooth and professional experience for applicants during their visit.

Key duties include greeting customers, assisting with forms, collecting biometrics and documents, and handling inquiries with diplomacy. DBS certificate is required and immediate start is essential.

Qualifications

• Experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Demonstrates a can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Responsibilities

• Greet and assist customers throughout the visa application process.
• Support applicants with completing and checking forms.
• Collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use a computer-based system to guide workflow.
• Handle customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Can-do attitude

Fast-paced environment

Communication

Job description

Location: Leeds (office based)

Pay: £13.50 per hour plus accrual of holiday pay

Duration: 3 - months

Hours: Tuesday - Saturday 9am to 5pm (37.5 hours)

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We’re looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You’ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We’re Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can‑do attitude and willingness to go the extra mile
• Experience working in a fast‑paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.