Temporary Part Time Customer Service Advisor - Weekends

Love Success; Greater London; On-site; GBP 21,000 - 28,000; Part time

Job summary

Love Success in London is seeking a personable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

This role requires Saturdays 8.45am - 12.45pm, immediate availability, and a valid DBS certificate. The position is a temporary 3-month contract with the potential for extension and pays £15 per hour plus holiday

Qualifications

• Must have proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Demonstrates a can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• A valid DBS certificate is required as part of screening.

Responsibilities

• Greeting and assisting customers throughout the visa application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Can-do attitude

Fast-paced team

Communication skills

Job description

Location: Wandsworth
Pay: £15 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Shifts: Saturdays 8.45am - 12.45pm
Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can‑do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.