Temporary Customer Support Representative - Leeds

Love Success PLC; Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

Love Success PLC in Leeds is seeking a personable Customer Support Representative for a three-month contract. You will greet visitors, help applicants complete and verify forms, and collect biometric data in a busy office setting.

A valid DBS certificate and immediate availability are essential. The role runs Tuesday to Saturday, 9am–5pm, with accuracy and professionalism in handling enquiries, using a computer-based system and adhering to filing procedures.

Qualifications

• Experience in a customer-facing role.
• DBS certificate is required.
• Immediate availability is essential.

Responsibilities

• Greet customers and assist with completing and verifying forms
• Collect biometric data and ensure required documentation
• Follow structured administrative and filing procedures
• Use computer-based systems to guide workflow and answer inquiries diplomatically

Skills

Customer service

Communication

Attention to detail

Professionalism

Teamwork

Job description

This temporary Customer Support Representative role in Leeds is offered by Love Success PLC on a three-month contract, paying up to £13.50 hourly plus accrued holiday pay. Working Tuesday to Saturday, 9am to 5pm, the successful applicant greets visitors, helps them complete and verify forms, gathers biometric information, and follows set filing procedures. A valid DBS certificate and immediate availability are essential. Strong communication, accuracy, and a professional manner suit this office-based position.

Location: Leeds (office based) Pay: £13.50 per hour plus accrual of holiday pay Duration: 3 - months Hours: Tuesday - Saturday 9am to 5pm ( 7.5 hours) Requirement: Valid DBS certificate Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''l Looking For

You''ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.