Temporary Customer Service Coordinator

Michael Page (UK); Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the property industry seeks a Temporary Customer Service Coordinator for a 6-month contract with possible extension. This role involves ensuring compliance with service level agreements, promoting client relationships, and overseeing subcontractor performance. The successful candidate will thrive in a dynamic environment, demonstrating strong communication skills and a proactive approach to problem-solving.

Benefits

Competitive salary

Opportunities for career advancement

Potential for permanent position

Qualifications

• Experience in a customer service coordination role is essential.
• Ability to work efficiently in a fast-paced environment.
• Organised approach with excellent attention to detail.

Responsibilities

• Ensure defects are remedied in line with SLAs.
• Promote relationships with housing and maintenance managers.
• Conduct inspections on products and manage subcontractors.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem-solving

Proactive attitude

Tools

Standard office software

Job description

• 6 month FTC with possibility of extension.
• Exciting career prospects.

About Our Client

The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.

Job Description

• To be responsible for ensuring defects are remedied in line with SLAs
• Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
• To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• To be an ambassador for the company and attend appropriate corporate and handover events
• Develop new ideas to improve the quality of build and after sales service
• Plan, prioritise and organise workloads on a daily basis
• Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Maintain accurate audit trails and ensure documentation is filed in an organised manner
• Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
• Ensure improvement in customer satisfaction ratings
• Ensuring compliance at all times with Health and Safety procedures

The Successful Applicant

A successful Temporary Customer Service Coordinator should have:

• Previous experience in a customer service coordination role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• An organised approach with excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.
• A proactive attitude and problem-solving mindset.

What's on Offer

• Competitive salary.
• An exciting opportunity that can offer exciting career prospects.
• An opportunity to go perm.