Customer Service Coordinator

Adecco; Lancaster; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading UK house builder is seeking a Customer Service Coordinator in Lancaster. You will provide support to homeowners, manage issues related to defects, and work closely with site managers to enhance communication. Candidates should possess strong communication skills and experience in customer care, with opportunities for career development.

Benefits

Health insurance

Remote working options after training

Paid training and career development

Pension contribution matching

Wellbeing support

Free on-site car parking

Qualifications

• Experience in customer care within a fast-paced environment required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) essential.
• Ability to remain calm under pressure with proactive problem-solving skills.

Responsibilities

• Provide effective support to homeowners regarding defects.
• Collaborate with site managers and contractors to resolve issues.
• Record customer feedback and arrange appointments for resolution.

Skills

Communication

Problem-solving

Attention to detail

Tools

Microsoft Office Suite

Customer management systems

Job description

Job Title: Customer Service Coordinator

Location: Lancaster, LA1

Contract Details: Permanent, Full Time

Salary: Competitive (DOE) 24-26K plus bonus

Hours: Monday to Friday (Days)

About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.

Benefits & Perks:

• Health insurance
• Remote working options after training
• Paid training and career development
• Pension contribution matching
• Wellbeing support
• Free on-site car parking
• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.
• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
• Work closely with various departments to optimise communication and achieve company KPIs.
• Issue work orders to maintenance operatives and monitor progress until completion.
• Carry out general administrative duties while adhering to health, safety, and environmental policies.

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer care within a fast-paced environment.
• Excellent communication skills and attention to detail.
• Ability to remain calm and focused under pressure, with proactive problem-solving skills.
• IT literate with proficiency in Word, Excel, and Outlook.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the housing or construction industry is a plus, though not essential.
• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer management systems (specific software training available).

How to apply:

Simply apply to this advert and/or send CV

Join us and start Building Your New Possible today!

Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.

Adecco is a disability-confident employer. It is i

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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