Customer Service Coordinator

ADECCO; Leyland; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in manufacturing is seeking a Customer Service Coordinator to join their vibrant team in Bamber Bridge, Preston. This role involves responding to customer inquiries, managing orders, and collaborating with production teams. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for enhancing customer experiences. Competitive salary and benefits, along with opportunities for professional growth, are on offer.

Benefits

Health insurance

Retirement plans

Flexible work hours

Regular team-building activities

Qualifications

• Experience in customer service, preferably in a manufacturing environment.
• Strong communication skills, verbal and written.
• Ability to handle multiple tasks with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Manage customer orders and ensure timely delivery.
• Collaborate with production and logistics teams.

Skills

Communication

Organisational skills

Customer service experience

Attention to detail

Multitasking

Proficiency in Microsoft Office

Job description

Job Title: Customer Service Coordinator

Location: Bamber Bridge, Preston
Industry: Manufacturing & Production
Contract Type: Permanent/Insite Monday to Friday (days) early finish on a Friday

Are you a people person with a passion for providing top-notch customer service? Do you thrive in a dynamic environment where every day presents new challenges? If so, we have the perfect opportunity for you! Join our client's vibrant team as a Customer Service Coordinator and help them create unforgettable experiences for our valued customers!

About the company
Our client pride themselves on their innovative manufacturing solutions and their commitment to excellence. Their team is made up of talented individuals who work together to ensure their customers receive the highest quality products and services. They believe that a happy team makes for happy customers, and they're excited to welcome a new member to their family!

Key Responsibilities
As a Customer Service Coordinator, you will be the heartbeat of their customer interaction. Your responsibilities will include:

Responding to customer inquiries via phone, email, and chat with a cheerful demeanour.
Managing customer orders and ensuring timely delivery.
Collaborating with production and logistics teams to resolve any issues.
Maintaining accurate customer records and processing returns or complaints.
Providing product information and assisting customers with their needs.
Identifying opportunities to improve the customer experience and sharing feedback with management.

What They're Looking For
We're seeking a motivated individual who embodies their core values and is eager to contribute to their customer-first approach. The ideal candidate will have:

Experience in customer service, preferably in a manufacturing or production environment.
Excellent communication skills, both verbal and written.
Strong organisational skills with a keen attention to detail.
The ability to handle multiple tasks while maintaining a positive attitude.
Proficiency in using customer service software and Microsoft Office Suite.

Why Join the business?
This incredible organisation believes in nurturing talent and creating a supportive workplace. Here's what you can expect when you join their team:

A friendly and inclusive work culture that celebrates diversity.
Opportunities for professional growth and development.
Competitive salary and benefits package, including health insurance and retirement plans.
Flexible work hours and the option to work remotely when needed.
Regular team-building activities and social events to keep the morale high!

How to Apply
Please apply to this advert immediately. Interviews take place on Monday, 9th of January, and we may have additional dates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.