Customer Service Coordinator

Ibstock Plc; Newcastle-under-Lyme; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ibstock Plc is seeking a Customer Service Coordinator at the Parkhouse Sales site in Newcastle-under-Lyme. This full-time, permanent role involves responding to customer enquiries, entering sales orders, and ensuring CRM updates. Candidates should have strong communication skills and experience in customer service, with opportunities for career progression and access to benefits including a matched pension and retail discounts.

Benefits

10% matched pension

3x life insurance

Share Save scheme eligibility

Employee Assistance Programme

High street retail discounts

Personal development opportunities

Qualifications

• Good interpersonal and communication skills – verbal and written.
• Flexible and enthusiastic individual able to work under pressure.
• Working knowledge of Microsoft applications including email, Excel, and Word.

Responsibilities

• Respond to customer enquiries, pricing requests, and delivery information.
• Ensure accurate CRM updates and liaise with transport.
• Handle order book clearance and soft sales.

Skills

Interpersonal skills

Communication skills

Teamwork

Flexibility

Initiative

Telephone manner

Education

Full driving license

Tools

Microsoft Excel

Microsoft Word

Job description

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers, and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range, and solutions, we enable the creation of inspirational homes, places, and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants, and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative, and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Coordinator to join our team at our Parkhouse Sales site in Newcastle-under-Lyme, ST5 7RB.

Specific responsibilities include:

• Responding to customer enquiries, pricing requests, delivery information, and samples by telephone.
• Checking addresses, pricing, discounts, product, and haulage availability.
• Entering quotations, sales orders, sample requests, and schedules.
• Investigating credit requests and additional invoices.
• Preparing credit notes.
• Ensuring regular and accurate updates are made on the company CRM system.
• Liaising with transport.
• Order book and schedule clearance.
• Checking acknowledgements.
• Soft sales, working with external teams and customers to promote stocks and increase sales.

Essential qualifications & experience:

• Good interpersonal and communication skills – verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic individual able to work under pressure and use own initiative.
• Working knowledge of Microsoft applications including email, Excel, and Word.
• Full driving license.

Think you can make a difference? WE ARE your future.

More details:

• Full-time, permanent role
• Competitive salary
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance Programme for self and family members
• Access to high street retail discounts platform – with discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We encourage you to still apply. Studies show that some people, particularly from minority groups, are less likely to apply unless they meet every qualification. At Ibstock Plc, we are dedicated to building a sense of belonging, empowering colleagues to be their true selves by fostering a diverse, inclusive, and authentic workplace. You may be the right candidate for this role or other future roles across the Ibstock Group.

Ibstock Plc is committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity, or other protected characteristics.