Customer Service Coordinator

pyramid8; Wakefield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading house builder is seeking a Customer Service Coordinator to enhance their team due to growth. The successful candidate will manage customer queries and issues, support internal teams, and demonstrate a commitment to providing effective resolutions. This varied role is ideal for someone who enjoys a fast-paced environment and values customer satisfaction.

Qualifications

• Proven experience in customer service roles is essential.
• Strong communication skills are required.
• Ability to manage complaints effectively and professionally.

Responsibilities

• Greeting visitors warmly and professionally.
• Managing customer complaints and ensuring timely resolutions.
• Responding to enquiries across various communication platforms.

Skills

Empathy

Customer Service

Problem Solving

Job description

Reference: P8JOB5854 |Specialist area: Customer Service |Sector: Construction

Our client is a well-established and well-known house builder that requires a customer service coordinator to join their team due to growth. The role is to support the team with a variety of tasks and support the internal teams and the buyers. The role would suit someone who likes to be busy, has a varied role throughout the day, and enjoys responding to queries and issues raised by house buyers. The ideal candidate can demonstrate empathy, care, and provide effective resolutions.

Responsibilities in the role include:

• Greeting visitors with a friendly and professional approach.
• Owning all issues raised by customers and handling them professionally and promptly until resolution.
• Responding to all enquiries via calls, emails, online platforms, and social media, and progressing them to the relevant department.
• Liaising with Site Managers and Sub-contractors to ensure all remedial works are completed efficiently.
• Communicating with the Managing Director to ensure all defects are addressed by the appropriate teams.
• Liaising with the Buying department to order materials.
• Managing customer complaints through to resolution or referral to internal departments.
• Typing and documenting dictation notes and circulating them to relevant departments.
• Keeping records up to date with notes on issues and resolutions.