Customer Service Coordinator

Page Personnel; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the property industry seeks a Customer Service Coordinator for a temporary position in Warrington. This role offers exciting career prospects and requires ensuring client satisfaction through effective communication and service coordination. The candidate should demonstrate strong interpersonal skills and previous experience in a customer service role.

Benefits

Exciting career prospects

Qualifications

• Previous experience in a customer service coordination role.
• Organised approach with excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Ensure defects are remedied in line with SLAs.
• Promote client interface with Building Housing Managers.
• Prepare progress reports for the Customer Care Manager.

Skills

Communication

Interpersonal Skills

Attention to Detail

Problem Solving

Tools

Office Software

Job description

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Customer Service Coordinator, Warrington

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Client:

Page Personnel

Location:

Warrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fafb340f3721

Job Views:

7

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

• 6 month FTC with possibility of extension.
• Exciting career prospects.

About Our Client

The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.

Job Description

• To be responsible for ensuring defects are remedied in line with SLAs
• Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
• To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• To be an ambassador for the company and attend appropriate corporate and handover events
• Develop new ideas to improve the quality of build and after sales service
• Plan, prioritise and organise workloads on a daily basis
• Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Maintain accurate audit trails and ensure documentation is filed in an organised manner
• Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
• Ensure improvement in customer satisfaction ratings
• Ensuring compliance at all times with Health and Safety procedures

The Successful Applicant

A successful Temporary Customer Service Coordinator should have:

• Previous experience in a customer service coordination role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• An organised approach with excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.
• A proactive attitude and problem-solving mindset.

What's on Offer

• An exciting opportunity that can offer exciting career prospects.