Temporary Customer Service Associate

Love Success; City Of London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Love Success is seeking a Temporary Customer Service Associate to join their on-site team near London Bridge. The role supports customers through sensitive conversations and requires compassionate communication.

You will document interactions in CRM, handle high-volume inquiries, and work with colleagues to maintain a high standard of service over a 3-month period.

Qualifications

• Strong written and verbal communication skills with empathy.
• Commitment to confidentiality and safeguarding personal information.
• Ability to manage high-volume workload with accuracy.

Responsibilities

• Engage with customers to address queries related to services and provide empathetic support.
• Accurately documenting customer interactions on CRM systems while maintaining confidentiality.
• Develop industry knowledge to guide customers towards the right products and services with clarity.
• Handling customer concerns with sensitivity and escalating cases when appropriate.
• Sharing customer feedback to help enhance services and improve the customer experience.
• Collaborating with colleagues to uphold a high standard of service and contribute to team insights.

Skills

Empathy

Communication

Confidentiality

Attention to detail

Willingness to learn

Team collaboration

Job description

Temporary Customer Service Associate

Role Overview

• Hours: 8.45am - 5:15pm


• Location: London Bridge


• Working Model: Fully on-site, Monday - Friday


• Duration: 3 months


• Pay: £115.38 per day

Are you a compassionate communicator with a talent for supporting customers through sensitive conversations? Our client, a respected and leading legal services provider based near London Bridge, is seeking a Temporary Customer Service Associate to join their warm and dedicated team.

This is a fantastic opportunity to make a meaningful impact while working in a supportive, people-focused environment.

What You'll Be Doing

• Engage with customers and clients to address any queries relating to services and offer empathetic and thoughtful support.


• Accurately documenting customer interactions on CRM systems, while maintaining strict confidentiality.


• Develop a deep industry knowledge to accurately guide customers towards the right products and services with clarity and confidence.


• Handling customer concerns with sensitivity, escalating cases where appropriate.


• Sharing customer feedback to help enhance services and improve the overall experience.


• Collaborating with colleagues to uphold a high standard of service and contribute to team-wide insights.

What You'll Bring

• Strong written and verbal communication skills, with a natural ability to show empathy.


• A commitment to confidentiality and safeguarding personal information.


• Confidence managing a high-volume workload while maintaining exceptional attention to detail.


• An eager and willing to learn approach.

Ready to Make a Difference?

If you have the relevant experience and a passion for delivering compassionate customer care, we'd love to hear from you. Apply today and help support individuals during some of their most important life decisions.