Temporary Customer Service Associate On-site London Bridge

Love Success PLC; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

Love Success PLC is seeking a Temporary Customer Service Associate in London Bridge. You will handle customer queries about services, listen empathetically, and record interactions accurately in our CRM systems for a leading legal services provider.

This is a fully on-site 3-month role from 8:45am to 5:15pm, Monday to Friday. Strong communication and confidentiality are essential, with an emphasis on accuracy and helpful service in a busy environment.

Qualifications

• Strong communication and empathy for sensitive conversations.
• Experience using CRM systems with a focus on confidentiality.
• Ability to manage high-volume workload with accuracy and discretion.

Responsibilities

• Engage with customers to address queries about services and provide empathetic support.
• Accurately documenting customer interactions on CRM systems, maintaining confidentiality.
• Develop industry knowledge to guide customers toward appropriate products and services.
• Handle customer concerns with sensitivity and escalate when appropriate.
• Share customer feedback to improve services and overall experience.
• Collaborate with colleagues to uphold high service standards and team insights.

Skills

Strong communication

Empathy

Confidentiality

Attention to detail

Willingness to learn

Tools

CRM systems

Job description

Love Success PLC is seeking a Temporary Customer Service Associate in London Bridge. You will handle customer queries about services, listen empathetically, and record interactions accurately in our CRM systems for a leading legal services provider.

This is a fully on-site 3-month role from 8:45am to 5:15pm, Monday to Friday. Strong communication and confidentiality are essential, with an emphasis on accuracy and helpful service in a busy environment.