Temporary Customer Service Associate

Love Success PLC; City of Westminster; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Love Success PLC is seeking a Temporary Customer Service Associate in London Bridge. You will handle customer queries about services, listen empathetically, and record interactions accurately in our CRM systems for a leading legal services provider.

This is a fully on-site 3-month role from 8:45am to 5:15pm, Monday to Friday. Strong communication and confidentiality are essential, with an emphasis on accuracy and helpful service in a busy environment.

Qualifications

• Strong communication and empathy for sensitive conversations.
• Experience using CRM systems with a focus on confidentiality.
• Ability to manage high-volume workload with accuracy and discretion.

Responsabilités

• Engage with customers to address queries about services and provide empathetic support.
• Accurately documenting customer interactions on CRM systems, maintaining confidentiality.
• Develop industry knowledge to guide customers toward appropriate products and services.
• Handle customer concerns with sensitivity and escalate when appropriate.
• Share customer feedback to improve services and overall experience.
• Collaborate with colleagues to uphold high service standards and team insights.

Connaissances

Strong communication

Empathy

Confidentiality

Attention to detail

Willingness to learn

Outils

CRM systems

Description du poste

Temporary Customer Service Associate Role Overview

• Hours: 8.45am - 5:15pm
• Location: London Bridge
• Working Model: Fully on-site, Monday - Friday
• Duration: 3 months
• Pay: £115.38 per day

This temporary Customer Service Associate role, based in the City of London near London Bridge, suits a compassionate communicator skilled at handling sensitive conversations. Working fully on-site from 8.45am to 5.15pm, Monday to Friday, the successful candidate supports clients of a leading legal services provider. Duties include answering queries about services, offering empathetic assistance, and recording interactions accurately on CRM systems. Strong communication, active listening, and administrative accuracy are essential. The contract runs for three months, with pay up to £115.38 per day. This position appeals to someone who remains calm under pressure and genuinely enjoys helping people.

What You’ll Be Doing

• Engage with customers and clients to address any queries relating to services and offer empathetic and thoughtful support.
• Accurately documenting customer interactions on CRM systems, while maintaining strict confidentiality.
• Develop a deep industry knowledge to accurately guide customers towards the right products and services with clarity and confidence.
• Handling customer concerns with sensitivity, escalating cases where appropriate.
• Sharing customer feedback to help enhance services and improve the overall experience.
• Collaborating with colleagues to uphold a high standard of service and contribute to team-wide insights.

What You’ll Bring

• Strong written and verbal communication skills, with a natural ability to show empathy.
• A commitment to confidentiality and safeguarding personal information.
• Confidence managing a high-volume workload while maintaining exceptional attention to detail.
• An eager and willing to learn approach.

If you have the relevant experience and a passion for delivering compassionate customer care, we’d love to hear from you.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.