Temporary Customer Service Advisor

Huntress; Haywards Heath; Hybrid; GBP 1,776,000 - 2,530,000; Part time

Job summary

Huntress is seeking a Temporary Customer Service Advisor in Haywards Heath. The role is 35 hours per week, Monday to Friday, 8:30am–4:30pm, with hybrid working (2 days in the office). A driver is required to reach the location.

The assignment runs for two months starting at the end of October for a charity/non-profit organization, and involves handling calls, emails and letters from customers. You will use polite communication, resolve enquiries promptly, and support people in emotive

Qualifications

• Solid customer service experience, preferably in a phone based/ contact centre role
• Excellent written and verbal communication skills
• Confident using IT systems and databases
• The empathy and sensitivity to handle emotional conversations

Responsibilities

• Acting as the first point of contact for customers by phone, email and letter
• Handling enquiries promptly, aiming to resolve queries first time
• Supporting people sensitively on emotive matters
• Making outbound calls to develop and retain customer relationships

Skills

Customer service

Communication

Empathy

Driver

Job description

Temporary Customer Service Advisor

Haywards Heath - Must be a driver to get to this location

Temporary 2 months

Monday to Friday, 35 hours per week 8:30am to 4:30pm

Hybrid working, 2 days per week in the office

£15.63 per hour

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a reputable non-profit organisation on a temporary basis, starting at the end of October for 2 months.

The role is busy and people-focused and requires someone who enjoys speaking to customers, communicates with care and builds lasting relationships.

Key responsibilities:

• Acting as the first point of contact for customers by phone, email and letter
• Handling enquiries promptly, aiming to resolve queries first time
• Supporting people sensitively on emotive matters
• Making outbound calls to develop and retain customer relationships

About you:

• Solid customer service experience, preferably in a phone based/ contact centre role
• Excellent written and verbal communication skills
• Confident using IT systems and databases
• The empathy and sensitivity to handle emotional conversations
• Previous experience in charity or fundraising would be advantageous
• You must be a driver

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.