Customer Service Advisor

Test Valley Borough Council; Andover; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Test Valley Borough Council is seeking a Customer Service Advisor for a full-time, 18-month temporary contract based at Beech Hurst, Weyhill Road, Andover.

You will handle customer enquiries in our Call Centre and reception, using Microsoft Office; you should have a minimum of 5 GCSEs including English and Maths, and provide a positive service in a busy council environment.

This role includes agile working once fully trained and is a vital link for residents accessing council services.

Qualifications

• Minimum of 5 GCSEs (grades 4-9) including English and Mathematics.
• Experience using Microsoft Office products.

Responsibilities

• Deal with a variety of customer enquiries in our Call centre and on reception.
• Provide information and ensure a high-quality customer experience.
• Support residents in accessing council services.

Skills

Microsoft Office

Customer service

Education

5 GCSEs (grades 4-9) including English and Maths

Job description

Test Valley Borough Council – Temporary 18-month contract

CUSTOMER SERVICE ADVISOR – Full Time

Agile working available once fully trained

Salary range £27,424 56 - £29,056 08

An excellent opportunity exists within our busy Customer Service Unit at the local Council offices Our team prides itself on delivering a high-quality service to all our customers across Test Valley You will be responsible for dealing with a variety of customer enquiries in our Call centre and on reception at our Romsey office The role is vital to the community in accessing services and providing information that is important in their lives You will be able to make a real difference to the people you come in to contact with

This is a challenging role in a changing environment and to be successful you will need to combine flexibility with a passion for customer service Your ability to engage with your colleagues and provide a positive experience to customers will be the key to your success

You must hold a minimum of 5 GCSEs (grades 4-9) or equivalent including English and Mathematics and have relevant experience of using Microsoft Office products, although full training will be given

The role is based at our offices at Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ further information regarding vacancy please contact Rachel Felstead, Customer Services Team Leader on 01264 368070

Closing date for return of completed application forms: Monday 5th October 2026

COMMITTED TO EQUALITY OF OPPORTUNITY IN EMPLOYMENT AND SERVICES