Customer Service Officer Temporary - Staines

Office Angels; Staines-upon-Thames; On-site; GBP 18,000 - 23,000; Full time

Job summary

Office Angels in Staines is seeking a Customer Service Advisor for a long-term temporary assignment starting immediately. The role is office-based, 37 hours per week, Monday to Friday, 9:00am-5:00pm, with an ongoing temporary contract.

You will handle inbound calls and emails, deliver excellent customer service, maintain accurate records, and liaise with internal teams to resolve queries efficiently. Strong communication and organisational skills are essential.

Qualifications

• Previous customer service and administration experience
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office systems

Responsibilities

• Handling inbound telephone and email enquiries
• Providing excellent customer service and support
• Updating and maintaining accurate records; resolving customer queries efficiently and professionally
• Liaising with internal departments to ensure effective communication
• General administration duties as required

Job description

Staines | Immediate Start | Ongoing Temporary Role

Are you an experienced Customer Service Advisor looking for a long-term temporary opportunity with an immediate start?

We are currently recruiting for a Customer Service Advisor to join a friendly and supportive team based in Staines. This is a fully office-based position offering a great working environment and the opportunity to contribute to a busy customer-focused organisation.

Key Details:

• Position: Customer Service Advisor
• Location: Staines
• Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm
• Contract: Ongoing Temporary Assignment
• Start Date: Immediate
• Working Pattern: Fully office-based (non-hybrid)

Responsibilities:

• Handling inbound telephone and email enquiries
• Providing excellent customer service and support
• Updating and maintaining accurate recordsResolving customer queries efficiently and professionally
• Liaising with internal departments to ensure effective communication
• General administration duties as required

Requirements:

• Previous customer service and administration experience
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office systems
• Able to commit to an ongoing temporary assignment
• Positive, professional, and team-oriented approach

Essential Compliance Requirement:

• Applicants must hold a current Enhanced DBS check covering both Adults and Children, either:
• Issued through Office Angels,
• Registered on the DBS Update Service and available for verification.

If you are available immediately, enjoy working within a collaborative office environment, and are looking for a stable ongoing temporary position, we'd love to hear from you.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.