Hybrid Temp Customer Service Advisor (Driver Required)

Huntress; Haywards Heath; Hybrid; GBP 1,776,000 - 2,530,000; Part time

Job summary

Huntress is seeking a Temporary Customer Service Advisor in Haywards Heath. The role is 35 hours per week, Monday to Friday, 8:30am–4:30pm, with hybrid working (2 days in the office). A driver is required to reach the location.

The assignment runs for two months starting at the end of October for a charity/non-profit organization, and involves handling calls, emails and letters from customers. You will use polite communication, resolve enquiries promptly, and support people in emotive

Qualifications

• Solid customer service experience, preferably in a phone based/ contact centre role
• Excellent written and verbal communication skills
• Confident using IT systems and databases
• The empathy and sensitivity to handle emotional conversations

Responsibilities

• Acting as the first point of contact for customers by phone, email and letter
• Handling enquiries promptly, aiming to resolve queries first time
• Supporting people sensitively on emotive matters
• Making outbound calls to develop and retain customer relationships

Skills

Customer service

Communication

Empathy

Driver

Job description

Huntress is seeking a Temporary Customer Service Advisor in Haywards Heath. The role is 35 hours per week, Monday to Friday, 8:30am–4:30pm, with hybrid working (2 days in the office). A driver is required to reach the location.

The assignment runs for two months starting at the end of October for a charity/non-profit organization, and involves handling calls, emails and letters from customers. You will use polite communication, resolve enquiries promptly, and support people in emotive