Customer Service Advisor

Newark and Sherwood District Council; Newark on Trent; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Flexi scheme

Generous annual leave

Family-friendly benefits

Volunteer leave

Health cash plan

Free car parking

Job summary

Newark and Sherwood District Council is hiring a Customer Service Advisor to join our busy Customer Services Team at Castle House, Newark, or outreach centres. The role handles a wide range of customer enquiries face-to-face, by phone and online, prioritising a changing workload in a busy environment.

You will need excellent communication, numeracy and ICT skills, and GCSE English and Maths. The position is a 12-month fixed-term contract of 37 hours per week, with hybrid working and the

Qualifications

• Excellent communication, keyboard and numeracy skills are required.
• Experience of working in a customer-oriented environment and using ICT systems to record and monitor information.
• GCSE English and Maths (Grade C/Levels 4-9) or equivalent.

Responsibilities

• Deal with a wide range of customer enquiries at Castle House, Newark, or outreach centres.
• Handle face-to-face enquiries, telephone calls in the contact centre, webchat and social media.
• Prioritise workload and respond to a changing, busy environment.

Skills

Communication skills

Numeracy

ICT systems

Customer service experience

Education

GCSE English & Maths

Tools

ICT software

Job description

Customer Service Advisor

12-month fixed-term contract

37 hours per week, full time

NS7 £29,542 - £31,015 per annum

We are now recruiting for a Customer Service Advisor to join our busy Customer Services Team and provide excellent support to residents and customers across a wide range of Council services.

You will be a focused and positive individual with excellent communication skills, the confidence to use your own initiative and the motivation to make a difference. You will put the customer at the heart of everything you do and be ready to work flexibly in an ever-changing, consistently busy environment. This is initially a 12-month appointment, with the potential to become permanent.

What does the job involve?

You will work at Castle House, Newark, or at one of our outreach centres, dealing with a wide range of customer enquiries. This includes face-to-face enquiries and answering calls in our contact centre, as well as webchat and social media. You will need a flexible approach, with the ability to prioritise your work and respond to a changing workload.

All about you

Excellent communication, keyboard and numeracy skills are required. You will also have experience of working in an appropriate customer-oriented environment and using a variety of ICT systems to record, monitor and extract customer service information.

You will have the ability to meet targets, experience of working with online computer systems and GCSE Grade C,/Levels 4-9 or equivalent, in English and Mathematics. You must also be able to travel to outreach locations within the district.

You will have good attention to detail and a professional approach. Crucially, you will have a positive attitude, embrace change and be helpful, friendly and confident in communicating with customers and colleagues.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.


• Flexi scheme.


• Hybrid working.


• A generous annual leave entitlement that increases with service.


• Family-friendly benefits.


• One days' paid volunteering leave.


• Lifestyle benefits platform.


• Funded health cash plan.


• Free car parking to 31 March 2028


• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives outlined in our Community Plan.

For an informal chat or more information, please contact Petra Toseland on 01636 655504, Clare Johnson-Cooper on 01636 655453 or Clare Ashley on 01636 655891.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

Closing Date: Sunday 11th October 2026

Interview: Week commencing 19 October 2026