Customer Service Adviser

Wmjobs; Pershore; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Excellent pension

Annual leave

Training programme

Onsite nursery

Gym membership

Health & wellbeing support

Cycle to Work

Employee discounts

Job summary

Wychavon District Council in Pershore is seeking a Customer Service Adviser to join our friendly team. This role covers 28.2 hours over four days on a permanent contract, handling a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham.

You will need enthusiasm for helping residents, good oral and written communication, the ability to stay calm under pressure, and to work well in a team.

Qualifications

• Be enthusiastic about helping a diverse range of residents and customers.
• Have effective oral and written communication skills.
• Demonstrate an ability to keep calm under pressure.

Responsibilities

• Handle a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham.
• Collaborate with colleagues across topics and departments to provide consistent service.

Skills

Enthusiasm for residents

Communication skills

Stays calm under pressure

Team player

Job description

Customer Service Adviser

28.20 hours over four days, Permanent Contract

£21,118.75 - £22,515.79 (FTE £27,709 - £29,542) per annum

Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.

About you

The successful candidate will:

• Be enthusiastic about helping a diverse range of residents and customers
• Have effective oral and written communication skills
• Demonstrate an ability to keep calm under pressure
• Be a great team player

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Jo Franklin on 01386 565417 or 01386 565000

Closing date: Sunday 25 October 2026

Interview date: Thursday 5 November 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• We are Wychavon Plan
• Job Description
• Employee benefits