Temporary Customer Advisor - Warm Enquiries

Confidential; Salford; On-site; GBP 15,000 - 22,000; Full time

Job summary

Office Angels is recruiting an Outbound Customer Success Advisor for a client in Salford. You will work in a high-volume call environment, guiding customers through reward claims and onboarding processes from the head office.

Role involves following up with customers after product installation, resolving issues, and maintaining CRM records. Full-time, office-based, 9am-5pm, 13.33 per hour, ASAP start with potential extension.

Qualifications

• Experience in a high-volume outbound calling role.
• Ability to guide customers through processes with clarity.
• Strong communication and interpersonal skills.
• Proactive problem-solving and issue-resolution mindset.

Responsibilities

• Make outbound calls to engage customers who onboarding but have not claimed rewards.
• Assist customers facing onboarding issues to complete the process.
• Conduct post-installation satisfaction checks and gather feedback.
• Log issues accurately in the CRM and escalate where needed.
• Progress quotes by obtaining required information from customers.
• Follow up with unresponsive customers to gather missing details.
• Record interactions and outcomes in the CRM clearly.

Skills

Rapport building

Problem solving

Organised

Tech literacy

Tools

CRM systems

Job description

OUTBOUND CUSTOMER SUCCESS ADVISOR

Salford M50- Parking onsite

Monday- Friday (Fulltime in the office)

9am-5pm

13.33 per hour ( 26k)

ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)

Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you!

What You’ll Do:

As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client’s Reward scheme. Here’s what you can expect to do:

• Engage Customers: Reach out to customers who have onboarded but haven’t yet claimed their rewards, guiding them through the claims process with care and clarity.
• Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
• Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
• Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
• Quote Progression: Contact customers who have requested quotes but haven’t provided necessary information to move forward.
• Follow-Up: Reconnect with customers who haven’t responded to previous requests for additional information.
• Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
• Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
• Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
• Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.

What We’re Looking For:

To succeed in this role, you should possess the following qualities:

• Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.
• Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.
• Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.
• Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.

Performance Measures:

Your success will be measured by:

• The number of successfully completed calls leading to customer onboarding.
• The number of quotes progressed to booked and paid.
• Call volume and quality against set targets.
• The number 4- and 5-star customer reviews generated as a result of your outbound efforts.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.