Temporary Entry Level Customer Service Advisor

Student Times; Boothstown; Presencial; GBP 14.000 - 21.000; Jornada completa

Descripción de la vacante

Student Times in Salford is seeking an Entry Level Customer Service Advisor for a temporary role through December 2026. The position focuses on delivering high-quality support across telephone, email, tickets and live chat to customers, while building essential office experience.

Working Monday to Friday, 9am-5pm, onsite in Salford (M50), the role suits recent graduates seeking to develop communication and problem-solving skills in a supportive environment.

Formación

• Face-to-face customer service experience is essential.
• Strong written and spoken communication skills.
• Proactive approach to solving customer issues.
• Availability to commit to the temporary role until end of 2026.

Responsabilidades

• Deliver high-quality customer support across channels (telephone, email, tickets, live chat).
• Handle inbound and outbound calls professionally and calmly.
• Manage tickets and live chat conversations effectively.

Conocimientos

Face-to-face customer service

Communication skills

Proactive problem solving

Descripción del empleo

Entry Level Customer Service Advisor

Salford (M50) Parking Onsite

Monday-Friday

9am-5pm

12.71 per hour

ASAP- End of December 2026

Our client in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to enhance their customer support team. This temporary position is perfect for individuals eager to gain valuable office experience while providing exceptional service to customers.

With the role until the end of 2026, this role is particularly well-suited for recent graduates who have experience in face-to-face customer service and are looking to expand their skill set.

Key Responsibilities:

• Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat.
• Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour.
• Manage customer service tickets and live chat conversations effectively.
• Respond promptly and accurately to customer inquiries, adhering to agreed service levels.
• Process refunds for damaged or faulty items, ensuring compliance with company guidelines.
• Assist customers across multiple UK marketplace channels, including Amazon and B&Q.
• Maintain efficient handling times while ensuring a high standard of written and verbal communication.
• Work towards productivity targets, aiming to process approximately 18 tickets per hour where applicable.
• Provide a consistent, customer-first experience across all contact channels, establishing a reliable source of information for customers.

Requirements:

• Previous face-to-face customer service experience is essential.
• Strong communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.
• Availability to commit to the temporary role until the end of 2026.

This is an exciting opportunity to kick-start a career in customer service within a supportive environment! If you are enthusiastic about helping customers and possess the skills outlined above, this role could be your perfect fit.