Temp-to-Perm Premium Customer Service & Sales Support

Confidential; Guildford; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential in Guildford is seeking a Customer Service & Sales Support Representative for a 6-month temporary contract with potential to go permanent. You will act as a product and brand specialist, delivering high-touch service to both B2B and B2C customers, handling enquiries, orders and queries with a premium, relationship-focused approach.

The role runs Monday to Friday, 9am–5pm, with a salary band of £15.00–£16.50 per hour (equivalent to £28,000–£30,000).

Qualifications

• Previous customer service experience
• Excellent communication and relationship-building skills
• Proactive, organised and solutions-focused
• Strong attention to detail
• Passionate about delivering outstanding customer service

Responsibilities

• Managing customer enquiries via phone and email
• Supporting customers with orders, deliveries, returns and product queries
• Building strong relationships with retail partners and consumers
• Providing a personalised, premium customer experience
• Working closely with internal teams to ensure seamless service
• Processing orders and maintaining accurate customer records

Skills

Customer service

Relationship-building

Problem solving

Attention to detail

Job description

Confidential in Guildford is seeking a Customer Service & Sales Support Representative for a 6-month temporary contract with potential to go permanent. You will act as a product and brand specialist, delivering high-touch service to both B2B and B2C customers, handling enquiries, orders and queries with a premium, relationship-focused approach.

The role runs Monday to Friday, 9am–5pm, with a salary band of £15.00–£16.50 per hour (equivalent to £28,000–£30,000).